At 919 Dog we understand that life is unpredictable and you may have to cancel previously scheduled/booked services sometimes. Should you choose to cancel any or all pet related service that you have requested and already paid for, you may do so freely at any given time, by simply notifying us in advance (as required and outlined below) by first e-mailing support@919dog.com and then optionally also calling 919-827-1155 to request termination of services and a refund if applicable. You must notify us well in advance, in order to avoid being charged any cancellation fees as outlined below.

Once we have received your cancellation/refund request in writing, it will be promptly reviewed, and if deemed valid then an immediate payment refund will be processed within 5-7 business days. You will receive a full refund in the form of an automatic credit to your debit card, credit card, or a company issued check if requested.

What is the cancellation / refund policy for daily dog walking services?

We don’t penalize our clients for cancellations if we are notified in advance. We require at least a 12 hours notice on Monday – Friday and 24 hours on Saturday and Sunday of cancellations to scheduled services or you will be charged a $20 flat-fee.

What is the cancellation / refund policy for overnight sitting services?

Once you book overnight / extended sitting services, your dates are 100% locked in and guaranteed. We won’t penalize clients for cancellations if we are notified in advance at least 28 days. If you are cancelling with less than 21 days from the start of your scheduled sitting, your partial refund will be processed based on the following timelines:

  • Cancellation with at least 28 days notice: 100% refund issued
  • Cancellation with at least 21 days notice: 75% refund issued
  • Cancellation with at least 14 days notice: 50% refund issued
  • Cancellation with at least 7 days notice: 25% refund issued

** Cancellations within a week of the start of a sitting (approximately within 2, 3, 4, 5 or 6 days) will not be issued any refunds.

When we officially book your sittings, we turn down other client’s requests for sittings on those same corresponding dates, and guarantee availability of services during the specific length of your vacation/trip/etc. If your plans suddenly change for any reason given or not, 919 Dog is required to be compensated according to the outlined schedule above.